Terms of Sales

MILYCRUCH IS COMMITTED TO PROVIDING CAREFUL, QUALITY PRODUCTS. OUR HAND-DRAFT ILLUSTRATIONS ARE PRINTED IN-HOUSE ON THICK, BRAND-NAME PAPER OR BY REFERENCED, SPECIALIST SUPPLIERS. WE STRIVE TO PROVIDE EFFICIENT AND FAST SERVICE TO SATISFY OUR VALUED CUSTOMERS.

 PLEASE CONTACT US IF THERE IS ANYTHING WE CAN DO TO IMPROVE OUR PRODUCTS, DELIVERIES OR OTHERWISE.

 

PAYMENT
MILYCRUCH We accept all major credit card payments or PayPal accounts through our secure PayPal platform. This platform guarantees refunds in the event of a dispute, non-delivery, or product defect. You don't need to create or have a PayPal account to pay with your credit card. All you need is your contact information, and payment is completed quickly and easily with just one click. 

SHIPPING
Orders are processed within 1-3 business days of your order. All orders are shipped via LA POSTE or Mondial Relay depending on the order size and destination country. You will receive a shipping notification with tracking via the email provided at the time the package is shipped. Once your order is shipped, we are unable to act until your package arrives. Please refer to your tracking information for the delivery date. We do not offer refunds or replacements for late deliveries as this is beyond our control.

INTERNATIONAL TRANSPORT
International shipping is available via LA POSTE COLISSIMO. MILYCRUCH is not responsible for any customs fees or taxes that may apply. International shipping may take 5 to 21 business days. You will receive a shipping notification with tracking via the email provided at the time of ordering.

TAXES
We are required to collect sales tax (French VAT) on all our domestic and international orders at a rate set at 20%.

RETURNS AND EXCHANGES
We accept returns only on non-personalized products such as games and postcards. Damaged packages with photo will be replaced free of charge. If your package is lost, a claim will be filed with the carrier. Once we receive a refund for lost items, you will be refunded or a replacement will be sent. Claims can no longer be filed 30 days after the shipping date; refunds can take from a few days to 2 weeks depending on the payment type and your banking institution. Shipping fees are non-refundable and return shipping costs are the responsibility of the customer.

HELP
If there was a problem with your order or if your order was damaged in transit, please fill out our contact form and let us know how we can help.

thank you for your trust